Multichoice's system upgrade

From the day they upgrade their system i am experiencing a very bad service from them, every week i must make a call to reactivate one of my accounts since i have two accounts with them, what they do is that they deactivate one of my account every week and when i call to activate i am being charged where else every month i am being debited i spoke to the supervisor this past friday (14/08/2015) Mr Mustafa ****yane and the reference is (***-I10) and he promised that i wont call again for the same problem again but here i am today calling them again and i spoke to lindiwe and when i tried to explain my situation she gave me the attitude and went all emotional with me i feel this is bad because the fact that they upgraded their system must not be my problem because i am paying for my service and i should be getting it with no hustle. But instead i am paying the phone bill every week because of the poor service i am getting at multichoice. right now i want this resolved and for all the unfair charges to be reversed back or else am going to take this further and i will sue if am pushed to. WHAT A POOR AND BAD SERVICE.