Multichoice's POOR service !

<p>I purchased the dstv pvr decoder in 2007. I currently own the dstv explora which I purchased earlier this year. I am facing a challenging predicament whereby I am being over charged by multichoice due to their own recklessness. I requested extra viewing right after purchasing the explora. I didn't know that I was opening a can of worms by doing this because instead of enjoying the perks of what multichoice has to offer I found out that multichoice opened two accounts under my name instead of one. I contacted their customer service to remove the other account. Nothing was done. Today I was on the phone with an employee in customer service called Paul Esidide who promised me that all this will be sorted out immediately, instead I find myself at a cross road because the extra view that I am paying for has been suspended. All my payments are up to date but I am not getting the service that I deserve. I have ran out of options because nothing is being done to assist me with this issue. </p>