Multichoice ****s people

We have been experiencing issues with Multichoice since December 2023. Our internet package was not working and whenever we call or go to their branch, they keep on saying they are escalating the issue. Close to pay date I realized they were going to deduct more than what they usually take, when I called in, I was told there was a second internet package added, by whom I don't know. I called and they told me they can't change the amount as I called day before payment date, so it has been processed already. My question is should I have not checked; it was going to continue on that amount monthly and they would not say anything. They are also *****sters because who added the second internet package on the account with whose permission. I called again today to request for my refund since they said I could after the wrong amount was deducted, now they are telling me I have to wait 7-14 working days for the refund. Multichoice is a **** that hires ****mers. I spoke to multiple agents and supposedly Team Leaders at the iSon Branch in Port Elizabeth, but they have not been providing me with Solutions, only excuses and escalations all the time. I need this fixed ASAP.

I even wanted to escalate to their Boss Raju, but they refused.

Agents I spoke to from the PE Branch 1. Liyema 2. Babalwa 3. Mandiphiwe (Team Leader) 4. Sylvia Nthabiseng 5. Lolwethu (Team Leader) 6. Evodia Martins (Team Leader) 7. Andiswa