multichoice's incompetence is costing me money!!

Good day<br> <br> I have spoken to 3 people from your call center regarding my dstv account. I requested for my itemised billing from 2 of your call center agents and my husband also spoke to someone else yesterday and I still have not received my itemised billing to explain why I have been charged R954.60 in June by Multichoice. Instead all 3 agents are giving us 3 versions of multichoices' \TRUTH"<br> <br> I also sent an email on the 1st September to [Email Removed] requesting that my account should be debited on the last day of the month and no longer the 25th. I did not receive a response to this and as a result my dstv has been disconnected. I did my part and due to multichoice's incompetence my account has been deactivated. Kindly reactivate my subscription - note that I have no intention of paying for a re-connection fee or bank charges as this was all a result of you not doing your job. <br> <br> Your speedy response will be highly appreciated. <br> """