Multichoice's hopeless accounting

On 27 February, I spoke at length to 2 people at Multichoice regarding an annual subscription for my primary service. I had received a letter about MY price increase which was actually THEIR price increase (arrogance reaches a new level) which said if I paid for the service for 12 months in advance, I would only have to pay for 11 months at the 2014 price. I expressed my concern to the persons that MultiChoice infamous accounting would ***** it up because I have a primary service and a second one which I activate as needed, I received assurance to the contrary and went ahead with the annual prepayment for the primary service (stupid on my part to trust them). Today I check my account only to discover that they have indeed *****ed it up as usual and want me to pre-pay a further R6850 for the second service which I spent so much darn time explaining that it was activated as required and therefore it would not be prepaid. I cannot express just how dissatisfied I am with MultiChoice. Their arrogance and incompetence knows no bounds. I am so angry with myself for having trusted them against my better judgement.