1 reviews | Active since Sept 2015
MultiChoice runs by opinions not by their policy
MultiChoice responded my query on the 3th or 4th of August 2023 time 07:08, they apologised for inconvenience and they explain the error that was going on on my account. I took a compact contract that i was paying R329 and someone downgrade my contract and i was penalised for that and i have come to know that on august, the issue was resolved by MultiChoice after they called me and i was told that they will refund me penalties and surplus is owed to me and the contract with be resolved. Yesterday around 6:am when i was watching news i payed the account before penalty, so when i came from lunch kids told me is only channel 100 only. They i called dstv asking them why did they disconnect me after paying account during the day, they told me is because i have a short fall of R90 + . Then i wanted to know how much was left after refund but they failed to tell me even this morning they failed. And they also told me on September i was moved to family package, by who i don't and when i took the contract i was told that i will be charged for downgrade if i do that. Now they want me to take new contract and I refused to let my contract to be cancelled by any consultant and make me to take a new one. I still need my account to be fixed since MultiChoice have policy to run their business. They must listen to their recording when the contract was taken and follow the act of a contract
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
But most of consultant they were giving me wrong figures asking for more money. I asked the lady to repeat what she was saying, also i informed her that I'm also recording conversation since I'm tired with MultiChoice she informed me that she will also write notes to this account so that who ever work on it, would know the resolutions of my account.
Zodwa was straight forward, how MultiChoice need people like Zodwa in their business not negative consultant and rude supervisor that i spoke to on the 2th October night.
MultiChoice must train their staff not to be negative on client they treat us like we're fools because they believe their system is always right while the make mistakes with our contract. Even if the system say something they must listen client and investigate the matter and come back with resolution, i was about to cancel my subscription with MultiChoice because of stress. I will wait and see if they traumatised me again.
But most of consultant they were giving me wrong figures asking for more money. I asked the lady to repeat what she was saying, also i informed her that I'm also recording conversation since I'm tired with MultiChoice she informed me that she will also write notes to this account so that who ever work on it, would know the resolutions of my account.
Zodwa was straight forward, how MultiChoice need people like Zodwa in their business not negative consultant and rude supervisor that i spoke to on the 2th October night.
MultiChoice must train their staff not to be negative on client they treat us like we're fools because they believe their system is always right while the make mistakes with our contract. Even if the system say something they must listen client and investigate the matter and come back with resolution, i was about to cancel my subscription with MultiChoice because of stress. I will wait and see if they traumatised me again.