DK
Dieketso K
1 reviews | Active since Apr 2022
24 Apr 2022, 17:38
Multichoice Router service
I recently ordered a router from dstv, the router was delivered on the 20th April wed, I haven't been able to connect to the internet ever since till today, I have called multichoice numerous times and have been on online chats with some of their consultants but no one seems to know what the problem really is, multichoice says all is well on their side and that the router is activated with the mtn sim card but still I cannot use it, I need to do my work and I'm not able to, this has absolutely inconvenienced me drastically, they said me inquiry has been escalated but no 1 is saying anything to me. I am really disappointed and dissatisfied with Multichoice's service at this point.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
24 Apr 2022, 18:57Hi Dieketso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Apr 2022, 18:57
Official
Hi Dieketso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DK
Dieketso K's updateReviewer Update
25 Apr 2022, 08:51I hope so, because the router is on and still has a green light and I still cannot operate.
DK
Dieketso K's update25 Apr 2022, 08:51
Reviewer Update
I hope so, because the router is on and still has a green light and I still cannot operate.
DK
Dieketso K's updateReviewer Update
27 Apr 2022, 16:04Today is Wednesday.. a whole week without my router, on Monday the 25th I decided to take it to my nearest multichoice branch in Three Rivers hoping all will be fixed, some guy did his best to sort it out but failed too, he escalated the issue and asked that I leave the router with them and he will call when it's done, today is Wednesday..its now a full whole week without a brand new router that was supposed to be working from day 1, I haven't been able to do my work for a week.. this is totally unacceptable and I am completely disgusted by multichoice's service because this has caused me to lose money i will never make up for for the past 7days.. somebody better fix this router or get me another one that works ASAP!!!!!!!!!!!! I need it as in YESTERDAY!!!!! A lady from multichoice called me yesterday on the 26th but she couldn't do much as well and said she is transferring the call to their technicians.. I did not even wait 1 minute and the call just ended, no one called back!!! I WANT MY ROUTER!!!! DON'T CARE IF ITS AT 2AM IN THE MORNING, SOMEONE GET ME A WORKING ROUTER!!!!!!! CALL ME IF YOU HAVE TO ***. Pathetic service from multichoice!!!!!!!
DK
Dieketso K's update27 Apr 2022, 16:04
Reviewer Update
Today is Wednesday.. a whole week without my router, on Monday the 25th I decided to take it to my nearest multichoice branch in Three Rivers hoping all will be fixed, some guy did his best to sort it out but failed too, he escalated the issue and asked that I leave the router with them and he will call when it's done, today is Wednesday..its now a full whole week without a brand new router that was supposed to be working from day 1, I haven't been able to do my work for a week.. this is totally unacceptable and I am completely disgusted by multichoice's service because this has caused me to lose money i will never make up for for the past 7days.. somebody better fix this router or get me another one that works ASAP!!!!!!!!!!!! I need it as in YESTERDAY!!!!! A lady from multichoice called me yesterday on the 26th but she couldn't do much as well and said she is transferring the call to their technicians.. I did not even wait 1 minute and the call just ended, no one called back!!! I WANT MY ROUTER!!!! DON'T CARE IF ITS AT 2AM IN THE MORNING, SOMEONE GET ME A WORKING ROUTER!!!!!!! CALL ME IF YOU HAVE TO ***. Pathetic service from multichoice!!!!!!!