Multichoice Router poor service

I find myself once again having to struggle with multichoice in a space of 4weeks. I need to top up my router and was told my top up limit has been reached because it has already been amended 3times for the year.. I just received this router weeks ago so I don't know how that's possible, I was again on a live chat with multichoice's consultant on the 13th friday and was told my issues has been escalated it should take 24hrs for me to get feedback so that my top up limit can be increased. Today is the 17th.. no one has communicated with me and I'm once again falling behind with my work.. I cannot top up by myself because this pathetic "My DSTV" app isn't showing the recharge option.. all I need is this limit to be increased and for a top up.. I have to wait 5days for such a simple thing that someone can just override!!!!!!!! Someone attend my query!!!!! Get someone to call me ***.. this is nonsense!!!!!