Multichoice robs people of their money

On the 21st of last month I phoned multichoice to upgrade my services knowing the terms and conditions of it, I normally pay a little more so I am always in a credit with them in case I want to upgrade, the lady I spoke<br> to told me I must pay R 20 something to cover me for that time and then I can downgrade on the 26th on their self service app , on the 26th I logged into the self service app to schedule the downgrade and it showed successful , on the 28th which was the date I scheduled the downgrade for my service got disconnected which is 100 percent correct , But then it happened I tried to reconnect to the package I had but their system did not allow me to do it , also saw that the outstanding balance is not what it should be so I phoned them today and asked them whats happening , the arrogant lady who helped me told me that the downgrade did not go through , but my service was disconnected on the day it was scheduled for , then she told me that the other decoder which I havent used for a very long time is on the premium package<br> <br> and the one im using is on pending for reconnection . Im now forced to pay for premium package due to their system error which I cant afford