multichoice Robbing People

I purchased a Dstv Explora in September 2018. After the installer set it up here asked me to call the call centre and tell them to conect me. I did that. Thereafter at the end of September I received a shocking bill of R550 compare to the normal R389 I pay for the compaq package.

After speaking to a consultant end of Sep to query this he advised me that additional charges were for some Recording facility.

At no point did I request this to be activated let alone know how this feature works.

After explaining myself to this dumb consultant he then told me that another department will call me within 48 hrs to resolve. I told him I won't be paying any monies for Oct that department calls me and sorts out. He said OK.

I have been waiting from 1st Oct for them to call but no one did, today I see they disconnected me. What the he'll is this. I spoke to Tarryn today and she could not help either. Ridiculous and unfair and *********.

Why the he'll must I pay for a service I didn't request and why should I pay for disconnection fee when multichoice and I had agreed that I will not pay for Oct till that department calls me and sorts the billing out which never came.

Because of there negligence and delay i must be financially prejudiced and inconvenienced because of no dstv.