ZM
ZIPHOZONKE M

1 reviews | Active since Feb 2012

11 Feb 2015, 13:14

multichoice ripping us off

Mulitichoice is so ripping us off, Firstly to where all this started , I paid 300 knowing its for 28 days then I will pay another 300, after suspending my account and the long wait to the call Centre and paying and additional 80rands and being told that I will be credited back R50, daily ,my account says it has been suspended?<br> almost everyday I have to be in touch with Multichoice to reset my account? I am paying for a service that I am not getting, I am being ********** as I use my own data and airtime to contact them and its a lot of money that I wont even be re-reimbursed, I really cannot daily be asking why is my account being suspended? The services you offering are worse than Eskom's, its so worse that even on my statements, my name and address are so incorrect, that's a disgrace

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Feb 2015, 13:38
Official
Hello zizizonke,

According to our records the billing on your account has been rectified and the R50.00 has been credited to your account.

Your next payment will be due on the 2 March 2015.

Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Your support, and that of all our customers, is important to us.

Regard
Rupert

Best regards,