1 reviews | Active since Oct 2011
Multichoice ripping us off
We moved from one place to another therefore took our dish with us. We moved just before our payment date so we expected that our service would be disconnected. We did not connect our service because we had to have our dish re-installed. After we had our dish re-installed, on 14 July, we called multichoice to find out how much we owed. We were told to pay R569 something cents to reconnect including the reconnection fee. We payed R600 in two separate payments, R400 first then R200 the following day. The service stayed inactive and each time we called they told us they were doing a system upgrade therefore having problems. Eventually 4 days later at around midnight, we were reconnected. Today, 26 July our service has again been disconnected and Nonhlanhla Kunene who claims to be Viwe Phasha's supervisor, says we owe yet another R400 due to the fact that the DSTV system kept running for 15 days after our last payment before we moved house. She says we need to pay that amount though we were not even aware that the service was running for that long.<br> We are appalled and shocked to discover that the Dstv service can run for so many days without client's consent. Too much money for one wee
It is with regret that we learn of the frustration and inconvenience you have experienced with your account and for the delayed response. Please accept our sincere apologies in this regard.
Please be advised that if customer are aware that if they are going to move from one house to another we need to be advised. You need to notify us to allow us to schedule disconnection of your service until you have moved into your new house and your dish is installed.
Your next payment amount of R606.79 was due on or before the 28th July 2015 until the 19th August 2015. You need to make a payment now to prevent automatic disconnection of service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complain.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account and for the delayed response. Please accept our sincere apologies in this regard.
Please be advised that if customer are aware that if they are going to move from one house to another we need to be advised. You need to notify us to allow us to schedule disconnection of your service until you have moved into your new house and your dish is installed.
Your next payment amount of R606.79 was due on or before the 28th July 2015 until the 19th August 2015. You need to make a payment now to prevent automatic disconnection of service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complain.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback
Regards
Nesta
Best regards,