RM
Reuben M
1 reviews | Active since Dec 2016
07 Sept 2020, 13:42
Multichoice rip us off for nothing
I signed up for dstv price lock and I ordered the new explora ultra, and A3 explora was delivered to me, I called multichoice to complaint and I was informed that the price lock office will contact me, I never heard anything, and when I check my bill on the dstv multichoice app, I see the balance of R354 that I need to pay, I called and the first person told me she will investigate and come back, she never came back and I called again and the second person also said she will investigate and come back, why are we treated like this!?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
07 Sept 2020, 13:44Hi Reuben,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Sept 2020, 13:44
Official
Hi Reuben,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Sept 2020, 16:39Dear Reuben,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please allow us to investigate the billing of your account, so as to provide accurate information. We will be in touch again shortly as advised.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please allow us to investigate the billing of your account, so as to provide accurate information. We will be in touch again shortly as advised.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Sept 2020, 16:39
Official
Dear Reuben,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please allow us to investigate the billing of your account, so as to provide accurate information. We will be in touch again shortly as advised.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, please allow us to investigate the billing of your account, so as to provide accurate information. We will be in touch again shortly as advised.
Kind regards,
Dstv: Hello Peter Team
Best regards,
RM
Reuben M's updateReviewer Update
09 Sept 2020, 13:22I a very disappointed by multichoice agents, My PVR funtion access was switched, I called and spend and hour on the phone with agent trying to resolve this issues, after the agent promised to come back to me.. What is happening with multichoice, I cannot be denied the service that I paid for it, the new explora 3 decoder is also not loading catchups.
RM
Reuben M's update09 Sept 2020, 13:22
Reviewer Update
I a very disappointed by multichoice agents, My PVR funtion access was switched, I called and spend and hour on the phone with agent trying to resolve this issues, after the agent promised to come back to me.. What is happening with multichoice, I cannot be denied the service that I paid for it, the new explora 3 decoder is also not loading catchups.