HH
Hester H
1 reviews | Active since Aug 2018
31 Aug 2018, 14:06
MULTICHOICE / RIDICULOUS
I AM VERY UPSET WITH THEM.... I DO NOT HAVE ANY OUTSTANDING AMOUNT OR ARE IN ARREARS AND YET EVERY MONTH MY DSTV GETS DISCONECTED.. I HAVE SPOKEN TO SUPERVISORS AND GET PROMISED MY ACCOUNT WILL BE SORTED BUT STILL NOTHING HAS BEEN DONE ABOUT IT... ACCORDING TO MY ACCOUNT I OWE R2558-08... OFF WHICH IS NOT TRUE... I AM REALLY FEDUPP WITH THEM.... I WANT THEM TO SORT MY ACCOUNT OUT ASAP....MY ID ********** 048088
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
31 Aug 2018, 16:50Dear Hester Snyman Holloway
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Aug 2018, 16:50
Official
Dear Hester Snyman Holloway
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Aug 2018, 19:40Good day Hester
Thank you for sending us your query.
According to our records, your Price Lock account owes R1693.58. This amount includes your viewing period till 29 September 2018.
I apologise that the system has incorrectly included forward billing for 30 September 2018. Hence you received a notification that R2558.08 is owed.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply31 Aug 2018, 19:40
Official
Good day Hester
Thank you for sending us your query.
According to our records, your Price Lock account owes R1693.58. This amount includes your viewing period till 29 September 2018.
I apologise that the system has incorrectly included forward billing for 30 September 2018. Hence you received a notification that R2558.08 is owed.
Kind regards
Dinah
Best regards,
HH
Hester H's updateReviewer Update
12 Sept 2018, 12:53I want to know why do I owe R1693.58... I want a breakdown on what it includes cause to my knowing I pay R1013-50 where does the extra comes from
HH
Hester H's update12 Sept 2018, 12:53
Reviewer Update
I want to know why do I owe R1693.58... I want a breakdown on what it includes cause to my knowing I pay R1013-50 where does the extra comes from