Multichoice response to complaint

Some time ago I complained about Multichoice service, and specifically about an Explora PVR Promotion. They rep**** with what looked like just a standard answer to such complaints.<br> <br> I was pleasantly surprised when it turned out not to be the case. My complaint was taken very seriously and acted on immediately. Given there was some confusion at times of when things should happen it was not serious. Multichoice stuck with it, phoned every day to give me an update and saw the problem thru to the end.<br> <br> Here is a well deserved \Well done