1 reviews | Active since Nov 2014
MultiChoice refuses to repair my Drifta
After having trouble with my Drifta, I was told to take it to the Multi choice shop in Wonderpark mall... After inspecting the Drifta they gave me another one. After 2 months that one stopped working and The Multi choice shop gave me another one. The new one would not connect and I was told to go home as the signal was not strong enough and that it would work. I have been back to the store 3 times and the second time they actually told me they could not help me, I was to phone Head Office which I did and they told me that I needed to have this resolved by the Multi choice store I was dealing with... On my third visit I was told that there is nothing they can do about the broken equipment they gave me... I have been paying my fees for the last year with no working Drifta and still waiting for someone to assist. Drifta still not connecting.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert