NP
Nolu P
1 reviews | Active since Jul 2019
04 Feb 2020, 18:57
Multichoice refuses to downgrade a package
Multichoice refuses to downgrade my package, I’m told i should wait until 1st March but when I requested for an upgrade in the middle of the month (Dec) I was never told to wait for the beginning of the month and now I’m forced to pay an amount I cannot afford. The services have now been terminated, meaning for the rest of Feb I will not have access to TV. This is a bad service provision. It’s easy for them to upgrade but difficult to downgrade, this is very strange and not acceptable.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Feb 2020, 16:09Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Feb 2020, 16:09
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Feb 2020, 16:23Hi Nolu Pandle,
I tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Kindly make a payment of R247.00 to downgrade your Smartcard number *** to DStv Family.
The upgrade can be done any time during your billing cycle, however, the downgrade can only be done on your payment date. In the future, please give us a notice early if you would like to downgrade the package.
Kind regards
Ntando
I tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Kindly make a payment of R247.00 to downgrade your Smartcard number *** to DStv Family.
The upgrade can be done any time during your billing cycle, however, the downgrade can only be done on your payment date. In the future, please give us a notice early if you would like to downgrade the package.
Kind regards
Ntando
Best regards,
DStv (MultiChoice)'s reply05 Feb 2020, 16:23
Official
Hi Nolu Pandle,
I tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Kindly make a payment of R247.00 to downgrade your Smartcard number *** to DStv Family.
The upgrade can be done any time during your billing cycle, however, the downgrade can only be done on your payment date. In the future, please give us a notice early if you would like to downgrade the package.
Kind regards
Ntando
I tried to call you to no avail.
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our service.
Kindly make a payment of R247.00 to downgrade your Smartcard number *** to DStv Family.
The upgrade can be done any time during your billing cycle, however, the downgrade can only be done on your payment date. In the future, please give us a notice early if you would like to downgrade the package.
Kind regards
Ntando
Best regards,