TO
Tanja O

1 reviews | Active since Mar 2009

01 Jul 2015, 12:50

MULTICHOICE REFUSES TO DISCONNECT MY DSTV

Spoke to Thabo and he refuses to disconnect my DSTV because my I did not request the disconnection yesterday a day before my invoice date. What is wrong with DSTV? You can then disconnect when you've notice that I did not pay my account this month and I will not pay the extra days because you don't want to give service to your LOYAL PAYING CUSTOMERS. Please note that I've requested that my service be disconnected today and if you don't want to comply don't ask me money when I've tried to do decent thing - I refuse to pay. SOMEWHERE IN THE CONSUMER ACT THIS IS PROBABLY AGAINST THE LAW - ******ING MONEY FROM YOUR CUSTOMERS.<br> It is time that the monopoly you have ends. You want more money every year because you feel entitled but your service is getting worse your programmes are not up to standard you re-run stuff until we can recite the stuff. You pushed the Video shops out of the market and now you increase the movies rentals it seems monthly. <br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Jul 2015, 12:36
Official
Hello Tanja.Oosthuizen,

It is with regret that we learn of the frustration and inconvenience you have experienced with regards to our account. Please accept our sincere apologies in this regard.

As per our telephonic conversation, we confirm that in future you need to follow process. You need to let us know before your invoice date the 1st of every month if you request disconnection of service. The request will allow us to schedule your request for mid-night on the last day of the month.

We confirm that your DStv Premium service has been disconnected as per your request, and no amount is payable on your account.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta