dN
desi N
1 reviews | Active since Feb 2011
08 May 2015, 16:29
MULTICHOICE REFUSES TO CANCEL SERVICES
I would like to cancel my services immediately , I do not want to wait for another month for my services to be canceled ,this is ******* !!!!
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
11 May 2015, 16:00Hello desicool,
We do apologies for the inconvenience you experienced in this regard .
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
We have escalated your concerns to the relevant department for investigation
.
Thank you for taking the time to point out our service success. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard .
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
We have escalated your concerns to the relevant department for investigation
.
Thank you for taking the time to point out our service success. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply11 May 2015, 16:00
Official
Hello desicool,
We do apologies for the inconvenience you experienced in this regard .
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
We have escalated your concerns to the relevant department for investigation
.
Thank you for taking the time to point out our service success. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard .
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
We have escalated your concerns to the relevant department for investigation
.
Thank you for taking the time to point out our service success. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Regards
Rupert
Best regards,