RW
Rene W

1 reviews | Active since Mar 2013

19 Apr 2016, 15:05

Multichoice refuse to provide tax invoice.

My annual DSTV renewal was due, as i pay once a year upfront, so i get a month free. Last year it was a hassle, this year is no different. God only knows how this company survives being managed like this.<br> <br> This past weekend i walked into their customers service centre to pay a year ahead as i always do, only to find <br> out Multichoice don't provide tax invoices (as required by law) When i buy a hamburger I get a tax invoice, when i buy a car i get a tax invoice, yet for Multichoice these Tax laws don't seem to apply. Please pay and we give you a receipt is what i am told. Since no invoice was produced the payment was canceled by me. Invoice first, followed by payment is how things work.<br> <br> Its really sad that one has to refer to this kind of means, as their call centres send you from corner to post for days without getting anywhere. However as in the past, Multichoice rather seem to have the negative publicity from Hello Peter, rather then to resolve these matters in house quickly and efficiently.<br> <br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Apr 2016, 14:46
Official
Hello ReneWe,

Thank you for taking the time to contact us.

We've referred your complain to the relevant department for further assistance. Kindly expect feedback directly from the department.

Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.

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Regards

Nesta