DB
Debbie B

1 reviews | Active since Mar 2009

06 Aug 2015, 12:47

MULTICHOICE REFUNDS TAKE 40 DAYS

I was transferred from Dbn to CT.<br> I emailed a two-month notice email to Multichoice that I required services terminated 26.6.15.<br> Multichoice advise that I have to phone on the 30.6.15, as one cannot cancel mid month. This I did.<br> Multichoice took off my premium for July for R699 on 1.7.2015.<br> A 41 minute call continued to arrange for credit of R699.<br> Tshepiso advised that I should get my bank to refund it, as Multichoice takes 40 days to refund.<br> Bearing in mind that Multichoice has already had my money for 36 days, when they took the debit off without authorisation.<br> <br> By the way, when is DSTV / Multichoice going to \hear"the people who duly do the surveys....R359 per month is the \""right\"" figure that most people would be comfortable with to pay for Cable TV. """

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Aug 2015, 13:16
Official
Hello capricor,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

We confirm that your refund for the amount of R778.97 will be paid via EFT into your Standard Bank account, by the latest afternoon of the 12th August 2015

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta