1 reviews | Active since Nov 2019
Multichoice recommends ******
Asked call centre agent to recommend reputable DSTV repairman. She 'looked on her system' and gave me 'Mr DSTV' who turned out to be a cheat and a **** - R800 later and no resolution - see separate review on Mr DSTV. My gripe with Multichoice is that this call centre agent did not recommend someone from their approved list. She recommended someone who possibly gives her a kickback. No recourse with agent as I regrettably don't have her name. Called Multichoice and was told: 'shame this lady must have just been trying to help me and didn't know about their approved list and maybe just googled' ?!? I asked to address this to someone at Multichoice and basically was told there's no recourse.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
MultiChoice recommends you take the decoder to the nearest MultiChoice agency or branch should the device give you technical problems. Please also use this link to find the nearest agency in your area : https://www.dstv.co.za/self-service/help/find-an-agency/
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
MultiChoice recommends you take the decoder to the nearest MultiChoice agency or branch should the device give you technical problems. Please also use this link to find the nearest agency in your area : https://www.dstv.co.za/self-service/help/find-an-agency/
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,