Multichoice reactivated my DSTV connection without my consent and for the premium package.

Multichoice reactivated my DSTV connection without my consent and for the premium package.

I received a SMS on 30 May 2020 to inform me that R589 will be debited from my bank account on the 2nd of June 2020. This alerted me to the fact that the service was reconnected.

On Monday the 1st of June, I spent more than 20 minutes withe call desk on 011 ***. The operator informed my that the reconnection was an error on their side and that I will NOT be billed for this and therefor my bank account will not be debited.

On Tuesday the 2nd of June 2020, the debit-order did go through on my account and I had to go to the bank to reverse it and stop it.

Today, I received an SMS that my account is arrears with R723 and I need to pay ASAP.

On the Self Service web portal, they have removed the capability to cancel the debit-order, so I expect that in July they will again try to recover the moneys.

So, my conclusion is that DSTV is desperate for money are are resorting to ********* practices to retain some of their lost customer income.