Multichoice randburg customer care office the most horrific service

The most horrific experience at multichoice customer care office randburg. Firstly waited around 30 min to be attended to.i wanted to link new device explora to view.lady at counter 28 helena around 4:10pm doesn't talk she screams as if I cannot hear her.she doesn't wait for me to complete what I have to say, she cuts me off giving her version.i received explora for free from someone no longer wanting it.im fully aware of all rules and regulations of multichoice.i requested she contact current owner for confirmation to transfer decoder to my name and email her signed form for attachment.she abruptly screams at me saying I am wrong,she is right,I need to go back and get letter,she points her finger at me saying I am wrong.she dials owner and comes back to say cannot get hold of him,I used my cell and owner answered and gave her to talk.owner confirmed telephonically yes he gave device to me and she can go ahead transferring on my name,and did email signed form to *** is such an *********** staff who has no ethics and has no idea on customer service. I indeed feel she was very ****** to me and keeps on saying several times we are closing at 5pm just wanting to get rid of me.she was in no way proactive in assisting me.she say she will only be back on Tuesday next week as if she is the only staff working. Yet again I come home and new device is not even linked.what she did in the long hours I was there God knows.i will be writing to the ceo of multichoice and taking this matter further.i even payed cash of outstanding balance on that device and still cannot view.the most disgusting service