Multichoice - R799 offer - what is happening???

+ On 10 Feb 2014 I sms-ed to enquire about the Multichoice R799 DSTV offer.<br> <br> + On 11 Feb 2014 I was contacted by a sales person (can't recall her name). I provided her the necessary information - this would also be for a new DSTV account.<br> She asked me to e-mail certain documentation, which I said I would try do that day but likely by the next morning. She indicated that she would phone me back that day,(by 4pm) just to check on my status.<br> I managed to e-mail the documents by lunch time to where she requested [Email Removed] - I requested that she can call me by 2:45pm.<br> <br> + After I e-mailed, I got a reply e-mail back with a case number ***. The sales lady never ever called me back.<br> <br> + Today, 18 Feb, I e-mailed outboundcrm with my case number to contact me and got an e-mail response with another case number (***).<br> I then called the number on the e-mail (011)289-300. The lady I spoke to had my details and was ready to activate my account charge me the monthly amount. I stated that I had not received the decoder.<br> She suggested I sms 32472 to call me. I did this, as well as 32444.<br> <br> Nobody has called me. I don't know where I stand with this DSTV offer??