MultiChoice providing faulty decoders / *********** Staff

Yesterday Colorado satellite came out to swap and installed my dish. After the installation we contacted MuliChoice call center to active my the explore 2 and HD decoder. WHAT A NIGHTMARE. Firstly, the lady we spoke to had no idea what she was doing ( Call Ref no: ********** 4 – I41) We spend an hour on the telephone “ my expense” explaining to her and got to appoint we requested to speak to some ells because she realise she was ***********. We called back and spoke to another agent also for an hour that couldn’t fix the problem (Call Ref no: ********** 4 –I66). The third agent realised that the software on the HD decoder was the problem (Call Ref no: ********** 4 – 67) and advised that MultiChoice are aware of the problem. My question, MultiChoice are aware of the problem why sent me a faulty devise? Also your agents are ***********.

MY DSTV NOT WORKING