Multichoice providing a sub-standard service to customers.

<p>I have had it with DStv's poor service. Call centre agents service customers poorly with little consideration of customer value to the business. I have reported several complaints calling the call centre and sending emails. In July I requested to be upgraded for a month to a different package, the lady that assisted never scheduled to downgrade me to the relevent package as requested. To my surprise I was disconnected few months later only to find out what I had been billed for was different package than the one I should be on. Eventually my account was adjusted after all those lengthy calls and ridiculous hold time.</p> <p> </p> <p>I thought this was an end to my problems but that was short-lived. First week of October started having issues with the primary decoder (Explora) it kept rebooting. I called customer service over days and they kept sending signals and no one new what the issue was till DStv sent out an announcement acknowledging that there was a issue on their part. For a good two weeks I had no viewing due to the problem. On 19 Oct I was advised to take it in and managed to do so on the Oct 21. They took in the old decoder will all my recorded content some of which are very centimental and had to do with work and study. </p> <p> </p> <p>The gentleman that assisted me at the Multichoice walk in centre advised me he has noted that I missed two weeks viewing due to the explora problem and that he will request a credit on my account. That has not been done and when I raised it this evening on the phone with Customer service. I was told that won't be happening because in never requested for the service to be suspended as if I requested for the inconvenience that affected thousands of other Explora users. This is pathetic if you never had the issue my viewing would have never been interrupted. Their were two different explanations in was given one was was that DStv had a problem with cables and the other was that of software and hacking of their system. Till now in can't tell you which one is which.</p>