DJ
Doug J

1 reviews | Active since Oct 2010

12 Jun 2024, 07:54

Multichoice promises help in public, ignores us in private!!

Multichoice (not Dstv).

I declined a number of insurance calls from Multichoice for my Explora. It crashed within 2 months.

I bought a new Explora and again declined their numerous calls for insurance. It crashed within TWO weeks after the 'warranty' expired.

Coincidence? I think not!

Is it possible that their early morning downloads could send a virus to the unit? It's possible. ONE WEEK after promising assistance on Hello Peter, I'm still waiting. And they wonder why subscription levels are dropping

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Jun 2024, 07:58
Official
Hi  Doug , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 


Kind regards DStv: Hello Peter Team 
DJ
Doug J's update12 Jun 2024, 08:16
Reviewer Update
You said that last week!!
DJ
Doug J's update13 Jun 2024, 13:57
Reviewer Update
STILL WAITING.

Maybe you'll go insolvent before you realize that CUSTOMERS keep you alive... the same people you are ignoring!!!!