1 reviews | Active since Nov 2013
MULTICHOICE PRICE LOCK ****
ENDLESS CALLS AND NO ANSWERS, BUT STILL I AM TO BLAME FOR MULTICHOICES MISUNDERSTANDINGS, REGARDING DEBIT ORDERS..............................................
Good day I would like to log a call for my dstv account, which is in arrears with only 1 month that I know it was not possible to pay, what happened in 2017 is not even my fault, because multichoice never loaded the debit orders in time. I phoned the call centre on 26 May 2018 to try and resolve the payment issue, by making arrangements to pay via debit order etc. An agent promised to phone me back, but never did. As stated last year I really regret doing business with multichoice. If at all possible can you cancel the contract for price lock, as it gives me endless headaches since 2017.................I would rather buy a decoder cash and then consider taking it from there, as requested last year please collect your decoder, as the agent you send to install, only used my own wires from previous connections.
I am urgently awaiting your response since Saturday 26 May 2018.
Dear Hailey
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Hailey
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Good day Hailey
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you have received in this regard.
We currently investigating your concerns with our Price Lock department for urgent resolution.
We will provide feedback by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert
Good day Hailey
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice agent and the level of service you have received in this regard.
We currently investigating your concerns with our Price Lock department for urgent resolution.
We will provide feedback by written or telephonic correspondence as soon as more information becomes available.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind Regards
Rupert