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Rebecca L
1 reviews | Active since May 2021
31 May 2021, 09:57
MultiChoice Price Lock.
I took a pricelock package for compact plus on explora ultra and extra view on explora which was installed on the 8 May 2021 .Therefor i beed disconnect on the 22 May 2021 and been told that i have outstanding amount of R 1200.00 which include the third decoder which is also on price lock which was installed in February 2021 I know nothing about this decoder.
I have been trying to call the customer care line with no help at all and went to the store at Maponya Mall and Jabulani Mall with no luck at all .Please assist with this matter because I'm angry and frustrated about this matter as no one is willing to help me or resolve this issue.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
31 May 2021, 10:40Hi Rebecca Lentsiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply31 May 2021, 10:40
Official
Hi Rebecca Lentsiwe,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Rebecca L's updateReviewer Update
01 Jun 2021, 08:40Good day,
I'm really disappointed with MultiChoice service.They decided to debit me for the service I didn't use at all.
While my matter is been excellated by 25 different agents and still waiting for a call from the price lock department since 15 days ago with no respond or call at all.I have been calling the call centre and no one is helping me at all.
I'm really disappointed with MultiChoice service.They decided to debit me for the service I didn't use at all.
While my matter is been excellated by 25 different agents and still waiting for a call from the price lock department since 15 days ago with no respond or call at all.I have been calling the call centre and no one is helping me at all.
RL
Rebecca L's update01 Jun 2021, 08:40
Reviewer Update
Good day,
I'm really disappointed with MultiChoice service.They decided to debit me for the service I didn't use at all.
While my matter is been excellated by 25 different agents and still waiting for a call from the price lock department since 15 days ago with no respond or call at all.I have been calling the call centre and no one is helping me at all.
I'm really disappointed with MultiChoice service.They decided to debit me for the service I didn't use at all.
While my matter is been excellated by 25 different agents and still waiting for a call from the price lock department since 15 days ago with no respond or call at all.I have been calling the call centre and no one is helping me at all.