Multichoice / Price Lock
This is really unacceptable. I logged a complaint last week with regards to my dstv account and received a call from Multichoice. The gentleman who contacted me advised that I am on price lock and this is a different division from Multichoice. However when I make payments I pay multichoice not price lock I also informed him that my 24 month cobtract is calculated from the day they installed the explora which in my mind tells me it ended a long time ago and I never opted in for en extension.
He advised that he will escalate the matter to price lock who still has not contacted me. I do understand that most business staff work remotely but I requested this downgrade before my payment date last month and the issue is still not resolved. I also refuseto pay any cancellations or penalties. Please get this mess sorted.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, as per telecom, the Price Lock that you are currently on is not the one which includes the decoder but the rather the subscription alone. As advised it is indicated on your account that a request was made by you to sign up for this deal, but as you've stated this was not the case, we have escalated the matter to bring some clarity.
Please allow us some time to investigate and then provide feedback.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Kindly note, as per telecom, the Price Lock that you are currently on is not the one which includes the decoder but the rather the subscription alone. As advised it is indicated on your account that a request was made by you to sign up for this deal, but as you've stated this was not the case, we have escalated the matter to bring some clarity.
Please allow us some time to investigate and then provide feedback.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,