MultiChoice Price Lock

I've called in a number of times trying to get assistance from MultiChoice regarding the incorrect order that they have granted without our approval. During our interaction with the agent from the pricelock department. We specifically requested 2 decoders and two routers of which one needs to be installed at a different location to the address that we have supp****. Since 31 of January 2022, I have been calling in every single day. Spending about close to R500 on calls to sort out our query. Since I was advised that a team leader will call me within an hour and since no one has yet got in touch with me! This is frustrating to have to deal with such a poor service. I want a call before the end of the day if not, kindly go and pick up the only decoder supp**** by today!