Multichoice poor service delivery

Multichoice was advertising this new product of theres. I have ordered the multichoice wifi rooter with a 24 month contract on the 19th of September. On the 21st I received the notification that my device is ready to be shipped. After numerous calls, where you never get to speak to a manager. The call center staff has to escalate your complain to them. No come back, no follow up. Eventually someone said but the device is delivered to me. Which is obviously not true as I have not received it yet. They cannot send me a proof of the waybill, who signed for it and where it was delivered to. 🙈😬😩 Then I get a sms stating that my service has been suspended due to none payment. Why would I pay for a device and service which I dont have at all. Next time I get a call from a Thando, she wants the sim and rooters serial numbers as she detected that the sim was never inserted in the wifi device yet. Well multichoice what are you going to do about this. I will definitely not pay for this device and the time I have not used it. Could you please advise what is the issue here. If I should get the device, I will only pay from date of receiving the device. Contract will only be effective from the date I have received this. Are we canceling the deal multichoice or can you provide the waybill from the courier as to who signed and where the device was delivered to. Do not try to debit my bank account for any payments due according to you. This contract is not effective yet.