Multichoice - Poor Service and bad treatment to the Customers

I am running on a Pricelock compact package. Recently the multichoice decided to increase my prices for no reason because when call them so that they explain why is my subscription went up the consultant did not know anything about the multichoice pricelock. Every month i am being debited for what i donot know and multichoice cannot explain to me as to what is it that increased my subscriptions. This is like *****ing day light. The Price Lock Team is never reachable and all you will hear is you must SMS the word Pricelock to 36483 and they donot respond back. Multichoice DOES NOT value their customers. I strongly regret the engagement with this company.