Multichoice POOR Service

on the 02 Feb 22 i have checked my DSTV balance via whatsapp as I normally do, then it showed me that i need to pay R134.00 then went to pay but to my surprise when i got home few channels we open and others blocked. I then called to Multchoice the consultant told me that somebody changed my package same day but what i did i just checked for my balance as I would always do and when i asked why are the other channels blocked because its their system that was faulty she put me on hold and left me there till i hanged up.

then went to a whatsApp they couldn't hep as well, I really don't understand why am I suppose to struggle because of their negligent and *********** im now told to pay R380 to be able to get all my channels back they not even care about what had transpired IM NOT HAPPY