multichoice poor service

i suddenly having a serious problem with multi choice they keep on deactivating my services , i normally pay my services on the 20th of every month ,its been 2 years and i never had a problem . September i paid my services as usually however my services were disconnected the following day . i called in and tried to find out whats happening , no one seems to know how to assist me . i have been calling for the past 5 weeks almost everyday speaking to different consultant but they are all sending me from pillar to post . Some requested i send them my proof of payments , i send the proof of payments no assistance even now . Someone by name Malebo Machaka called me to send proof of payments , i did as she requested no feedback received from her . As it today i am holding on 2 reference with no feedback , ref ***-c3 and ***-i84 .No feedback and its been weeks my services are still inactive yet i have paid again my subscription for this month . I have never experienced such poor service in my life .