CM
Carlton M
1 reviews | Active since Feb 2017
23 Feb 2017, 20:52
MultiChoice Poor Service!
<p>In June 2016 I noticed that DSTV is debiting my bank account double for almost a year. I Purchased the Explora on a payment plan, received it but never connected it. I was not aware that I was being charged as I never contacted them to activate it. Multichoice refused to reimburse or credit my account and said it was part of the terms and conditions, which I ultimately accepted. I decided to discontinue my account and decided to settle my balance of Explora payment plan. I was given a settlement amount of R763.68 and instructed Multichoice to debit my account to settle the balance. This was done and on 28 July 2016. I found out later from multichoice that I now owe them R1427.85. Not sure how they got to this amount as I paid the agreed every single month up and until I settled it. I have on numerous occasions tried to get this resolved, but to no avail. I tried to sell the explora as i was no longer using it. i am unable to transfer the Explora as it still reflects and outstanding amount. I did an online transfer of ownership and got a successful transfer reply. However, when the person went into the Multichoice offices to confirm, he was told that the Explora cannot be transferred into his name. I contacted Multichoice again on Monday, 20 February 2017 to get this issue resolved. I was told it would be escalated and someone will contact me within 24 hours. On Wednesday, 22 February 2017 I did hear from Multichoice. I contacted them via twitter and they assured me that someone will contact me the same day still. Come Thursday, 23 February 2017 nothing from Multichoice. Again I contacted via DM on Twitter, this time no one reply to my message. It is only after I posted via twitter so that everybody could see did somebody reply. This time I was told that somebody would contact me and If I don’t hear from anybody within 3 working days I must get back to them. </p> <p>I find this completely and utterly unacceptable and need this matter resolved ASAP. </p> <p> </p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
24 Feb 2017, 08:03Dear Carlton
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply24 Feb 2017, 08:03
Official
Dear Carlton
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Feb 2017, 12:51Good day Carlton
The team has been trying to get hold of you on *** to no avail. Please send us an alternative number .
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply24 Feb 2017, 12:51
Official
Good day Carlton
The team has been trying to get hold of you on *** to no avail. Please send us an alternative number .
Thank you
Girly
Best regards,
CM
Carlton M's updateReviewer Update
24 Feb 2017, 12:57I was in a meeting. I am available now.
CM
Carlton M's update24 Feb 2017, 12:57
Reviewer Update
I was in a meeting. I am available now.
CM
Carlton M's updateReviewer Update
06 Mar 2017, 12:46This issue is still unresolved. I spoke to someone from M-choice last week Monday, but nothing was resolved. I asked him to get someone senior to phone me to get this resolved. He agreed to get someone to phone me. Still no reply.
This is what I need clarity on:
On 25 July 2016 I noticed that M-Choice continued to double debit my account after I notified them in June 2016. My service was also disconnected for the month of July. So, not only was I double debited, but I was also debited for a service I never received. This debit order of R1935.90 I therefore reversed. I then decided to sever ties with M-choice and ask to be given a settlement amount for my Explora payment plan. I was given an amount of R763.68 and I asked M-choice to debit my account with that amount to settle the outstanding amount on my DSTV explora payment plan. This was done and on 28 July 2016 the amount of R763.68 was successfully debited. I thought this matter was then settled, but was later notified that I still owe R1427.85 on the payment plan. Not sure how this amount was calculated as the outstanding amount R763.68 was successfully debited.
CM
Carlton M's update06 Mar 2017, 12:46
Reviewer Update
This issue is still unresolved. I spoke to someone from M-choice last week Monday, but nothing was resolved. I asked him to get someone senior to phone me to get this resolved. He agreed to get someone to phone me. Still no reply.
This is what I need clarity on:
On 25 July 2016 I noticed that M-Choice continued to double debit my account after I notified them in June 2016. My service was also disconnected for the month of July. So, not only was I double debited, but I was also debited for a service I never received. This debit order of R1935.90 I therefore reversed. I then decided to sever ties with M-choice and ask to be given a settlement amount for my Explora payment plan. I was given an amount of R763.68 and I asked M-choice to debit my account with that amount to settle the outstanding amount on my DSTV explora payment plan. This was done and on 28 July 2016 the amount of R763.68 was successfully debited. I thought this matter was then settled, but was later notified that I still owe R1427.85 on the payment plan. Not sure how this amount was calculated as the outstanding amount R763.68 was successfully debited.