MultiChoice poor service

<p>As a result of *********** and unhelpfull MultiChoice employees in billing department I already spent more than an hour on the phone to try to get a refund of more than 5000 they have ilegally withdrawn from my account. Not only are the employees rude and unhelpfull but they also hangup in the middle of a coversation (twice today). For the premiums we are paying for maily repeat content it would be exected that competent employees would at least be able to assist with issues such as these. This is typically what you get when there are no competition, poor service, poor product!!!</p>