MW
Marlon W
1 reviews | Active since May 2019
02 Aug 2023, 11:05
Multichoice - poor customer service
Poor customer service. Double debiting account due to a miscommunication on their side. They are not willing to provide proof that the old subscription is cancelled. I’ve requested proof of the cancellation because I’ve reported it via the call center and was assured telephonically that it was done just to find out that it wasn’t. Walk in center lady named Thladi was very rude and argumentative about it. Really considering cancelling this subscription.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Aug 2023, 11:13Hi Marlon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Aug 2023, 11:13
Official
Hi Marlon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MW
Marlon W's updateReviewer Update
02 Aug 2023, 11:23The lady at counter 27 is the one who attended to my case. She needs to be reprimanded. I want to find out who is her superiors?
MW
Marlon W's update02 Aug 2023, 11:23
Reviewer Update
The lady at counter 27 is the one who attended to my case. She needs to be reprimanded. I want to find out who is her superiors?