Multichoice poor customer service

Multichoice is a joke and always continue to offer poor service to its clients as if they are doing us a favour. I bought a new decoder meaning I have two so I called in to activate it last week and activate a debit order for the 20th but the lady never advised me I have to pay a certain balance before the debit order date and now I woke up this morning only to find out my account has been suspended. When I called in to check why then I was advised that I have to pay R395.00 with a reconnection fee included although I never received any communication from dstv that my account is outstanding. No SMS/email so how was I supposed to know that my account is account? When I asked to speak to a team leader i was told she cant speak to me. Open view must just step up and make more channels available so we can all move to it.