Multichoice poor client service

My wife and myself runs an accommodation instalment. We bought dstv decoder for the establishments, she paid the account timeously, and one month she paid into a different account an amount of R11000 and we realised that the service was still suspended, and she went and paid again an amount of R8000, only to realise after making payment that both amiubts were not paid into her account but into one of our business acquintances' account. She contacted DSTV/ Multochoice about the mishaps, she was promised it would be solved. 10 months later the issue is not yet solved. She went to a DSTV walk in centre, the amount were checked and found to be in a different account, and she had proof of payment with her. She was asked ro submit proof of payment and that payments will be reversed, to date nothing had happened. When she inquired again, she was a given a ***** line contact number and told her account has been shifted to the fridge dept. We tried on numerous times to call the ***** department to no available. The automatuc answering machine, puts one on hold for hours at end and even mail are not answered in that department. Multichoice doesn't care about client service, we are currently out of business because our clients need tv as part of their package staying with us but we can't give that as multichoice is not assisting us in any way. We still waiting for the refund of about R19000,00 from Multochoice and this has been going on for the past 10 months.

The details of my wife: Mrs M.P. Shebi *** Her email address: *** Business email address: ***