Multichoice = Poor Choice

<p>I have been with Multichoice/Mnet/DSTV for longer than 15years, my account has always been debited monthly for as long as i have had this account, to my surprise i received an sms stating i owe R9588 which is a whole years premiums as they have not debited my account. I phoned in twice to find out why, the first consultant put me through to their supervisor who just refused to answer the phone after +-5 mins of holding on, i called back & a new consultant now explained that they changed my account from being debited monthly to CASH payment, i asked why and he couldn't explain, i asked to speak to his line manager, he took my number and said that in the next 30mins - 1hour i will get a call, that was yesterday already, still no call. I now have to check when last my account was debited and make arrangements to pay all because of their incompetence. Really pathetic service...to their so called loyal customer !!!</p>