1 reviews | Active since Jan 2015
Multichoice policy *****s your money
In the modern era of technology how is it that a hi tech company such as Multichoice can go backwards? In the past I have been able to stop my subscription and restart as necessary, this was good customer service. Apparently the new billing system can only stop your subscription on your invoice date (go figure). So if you are relocating and will only reconnect once a satellite dish is installed (and this doesn't coincide with your billing cycle) then you either do without DSTV before your move or pay your money and forfeit the days you can't watch. How ridiculous! As a loyal customer of over 15 years I've always paid my subscription ahead of time, now that I need to temporarily stop my subscription I forfeit the remaining three weeks, effectively holding me to ransom and then *****ing my money!!
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Yes, in the past we allowed changes to your DStv package at any time of the month - this was a concession on our part as our systems couldn't facilitate it.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Regards
Girly
Previously, we allowed you to upgrade, downgrade or suspend your DStv package any time during the month. Our DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
Yes, in the past we allowed changes to your DStv package at any time of the month - this was a concession on our part as our systems couldn't facilitate it.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services - you can phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Regards
Girly