Multichoice please upskill your call centre agents.

I had a problem with linking my DSTV to showmax. I tweeted the DSTV call centre who gave me advise that didn't work. I then got in touch with Showmax call centre who were able to help resolve the problem. Now I don't know if Showmax and DSTV are under the same umbrella, but the Showmax staff are deffinetly more clued up than the DSTV side. Infact, I had two different problems, DSTV were even asking me to take my decoder to a centre and get an installer to look at it, but thank God for Showmax staff who easily were able to guide me to resolve my issue.

I give DSTV two stars despite not resolving my issue because, it seems they genuinely wanted to help, but I think they have not been trained to troubleshoot, so the problem is with DSTV and not the call centre agents. In one case I even took the trouble of letting them know who to resolve. They were courteous and responded quickly.

PS: I am rating both DSTV and Showmax (inversely ofcourse)