LP
Lineo P

1 reviews | Active since Feb 2023

03 Apr 2024, 17:37

Multichoice please stop exploiting your loyal customers!

I understand why a lot of people are leaving Multichoice for streaming services. They are inconsistent with their pricing and thrive on exploiting their loyal customers. My subscription was suspended after having paid my normal subscription fees cash instead of the normal debit order, I was informed that I was penalized for the bank reversal. Which I understood, I asked them how much I do I need to pay. I was told I must pay over two hundred rands and some odd, I then went ahead to pay R300 at the Spar this afternoon.

Only to arrive home with channel 100 still on full blast, I then took the phone to inquire about the matter and was told that the amount I was required to pay has escalated by an additional R200. Mind you this increase took place between the space of 10h00 to 17h00. If this is not exploitation, then I don't know what else it is. I'm livid as a result.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Apr 2024, 17:44
Official
Hi  Lineo, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Apr 2024, 11:41
Official
Hi  Lineo, 

We tried to contact you on ***, however, your line rang unanswered. Please note that your account is not in arrears and you do not need to top up with R200. 

You had to top up with R300.00 as your account had an overdue amount from your services being active from 29-02-2024 until 05-03-2024 without a payment.

Your next payment is only due on the 25th of April 2024 an amount of R658.00 to cover the following;
DStv Compact Plus Subscription R 619
Device Insurance R 39

We hope you find this in order.

Kind regards 
DStv: Hello Peter Team

Best regards,