Multichoice - Please ignore that Whatsapp DSTV number or you will pay more than you ever bargained for

I had an experience where I was trying to downgrade my services and This was not happening for about two months. I ended up being requested to pay for services i had not requested and my connectivity was unfairly cut of yet I had paid what i had been quoted during the various calls. Most agents would pick up the call and hang up and never call back. I was fortunately professionally assisted by Karen Padavattan and T. Mti. in the time being whilst i await to get my case resolved ***3i541 = Tanya TAMSNA , the point of escalation told me they would listen to my recordings on the calls to prove that i had requested for downgrades but she was totally unhelpful and never called back..it has been a terrible experience but there are still some agents with good customer service ..My ref number for my ongoing case is ***3i541. Their whole whatsappp bots system does not work and is a complete waste of time and money. Does the wrong thing do not trust it