multichoice payments

<p>i have paid R364.20 on my dstv on the 14 july 2017 using cellphone banking as usual ,then on the 20/july/2017 multichoice decided to disconnect my dstv,then i called multichoice they told me that i didnt pay and they told me to send the proof of payment to their e-mail and send that proof of payment.After sending that e-mail i went to multichoice (thorntree plaza),the person who was helping me told me to pay R414.20 because they are going to disconnect my dstv again so i have paid that money ,so now they are telling me that im not going to get that money i dont kno what is happening. please help me to get back my R414.20.</p>