1 reviews | Active since Mar 2020
Multichoice payment
I'm so tired of complaining about the same company. My service was disconnected cause I didn't because they kept on repeating old movies everything was just not worth it to watch so yesterday I went on the self service checking my balance to pay and it said 232.65 so I paid 240 and forwarded my proof of payment to them and this morning again it showed I owe r618.77 again to my surprise so I paid the difference of r380 and forwarded both proof of payment. I called them was on the fone for 20min holding for 15min while they look for my proof of payment and eventually when they could trace it I'm being told they can only reconnect me when the money reflect. I'm so tired of multichoice this waiting for the money to reflect is the first time I hear of it. I'm so tired of them and their ****ty service they give.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We confirm the services are active on the account as the payment have been received. Only the amount of R18.77, is due for payment for the insurance of the decoder.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We confirm the services are active on the account as the payment have been received. Only the amount of R18.77, is due for payment for the insurance of the decoder.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,