1 reviews | Active since Mar 2014
Multichoice Pathetic Service Delivery
<p>Multichoice has box office and a main account. You get a text easily to say what is due on the main account. They do not text or mail to inform you of your box office account. When you pay it should be a combined amount not individual. I now once again want to rent a movie but can't . This has happened numerous times. I have the premium package and I am disgusted that management and staff do not folliw up on complaints. I have complained before. Send us a text for box office or combine the amount to make it easier. It does not take brain surgery to implement this.</p>
Dear Reshika
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Reshika
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Good day Reshika
Thank you for bring this matter to our attention.
As a debit order paying customer the amount submitted to your bank for collection is for your residential account as well as your box office account.
The reason for this is as a debit order paying customer you may rent movies from Box Office and it will only be debited on your payment date.
As a cash or EFT paying subscriber you have to pay for your Box movie before you can view it, therefore the amount due on your Box Office account will always reflect as zero and no notification will be sent for an outstanding amount.
Should you require any future assistance, please do not hesitate to contact us.
Kind Regards
Rupert
Good day Reshika
Thank you for bring this matter to our attention.
As a debit order paying customer the amount submitted to your bank for collection is for your residential account as well as your box office account.
The reason for this is as a debit order paying customer you may rent movies from Box Office and it will only be debited on your payment date.
As a cash or EFT paying subscriber you have to pay for your Box movie before you can view it, therefore the amount due on your Box Office account will always reflect as zero and no notification will be sent for an outstanding amount.
Should you require any future assistance, please do not hesitate to contact us.
Kind Regards
Rupert