Multichoice Pathetic customer service!!!!!

Pathetic customer Service!!

un-authorzed debit from Multichoice of R5000 of my FNB Account on the 01/08/2019.

I do monthly payments from from another standard bank account. The account that was debited is not even the the multichoice account holders account!!!!

As soon as i noticed on the 02/08/19, I lodged a complaint with DSTV on the 2nd. I then was asked for bank statements & ID copy. To date i have given them 2 statements and numerous calls. I've even visited the Centurion multi choice branch on the 10th, and handed all these documents in. I was advised that between Wednesday the 14th and Friday the 16th it will be done, and refunded!!

To date nothing has been done! I am fed up and my CPA Rights are being violated!!